How can we help?

EarthingFlow footwear is designed with a roomier, foot-shaped toe area so your toes have space to spread naturally.

The shoe should feel secure around the heel and midfoot without squeezing the toes.

Start with your usual size and compare your foot measurement with the size chart shown on the product page.

If you are between sizes or prefer more room at the front, the larger size may be the better option.

Stand barefoot on a sheet of paper with your heel against a wall. Mark the end of your longest toe and measure the distance from the wall to the mark.

Measure both feet and use the longer measurement.

EarthingFlow footwear is designed to provide more room in the toe box than conventional narrow footwear.

The overall fit still varies slightly between styles, so always check the product-specific sizing information.

Once checkout is completed successfully, you should receive an order confirmation by email.

If you do not see it, check your spam or promotions folder and confirm that you entered the correct email address.

Contact support as soon as possible. We may be able to update an order before it enters fulfillment.

Once an order has shipped, changes may no longer be possible.

If your order has not yet been processed for shipment, support may be able to cancel it.

Contact us immediately with your order number.

Available payment methods are shown during checkout and may vary depending on your country or region.

When your order ships, you should receive a shipping confirmation email containing your tracking information.

Orders are prepared for shipment after payment is confirmed. Processing time and delivery speed may vary depending on your location and the shipping method selected.

Tracking may take some time to update after the carrier receives the parcel.

If there has been no movement for several business days, contact support with your order number and tracking details.

Shipping availability is shown during checkout based on your delivery address.

Eligible items can be returned according to the current EarthingFlow return policy.

Shoes should be kept in returnable condition and returned with the original packaging whenever possible.

If your size is not right, contact support and we will guide you through the available return or replacement options.

We recommend trying footwear indoors first until you are confident about the size and fit.

Outdoor wear may affect return eligibility depending on the condition of the shoes.

Contact EarthingFlow support with your order number and the reason for your return.

Selected EarthingFlow styles include a conductive component, such as a copper grounding connection, designed to create an electrical path through the sole.

Grounding depends on contact with a conductive surface that is electrically connected to the Earth.

Conductivity varies by material, moisture, construction, and environment. Dry synthetic surfaces are generally poor conductors.

The conductive feature depends on the surface beneath the footwear. Many indoor floor materials electrically isolate the wearer from ground.

EarthingFlow footwear is not intended to diagnose, treat, cure, or prevent disease.

Research into grounding is still developing. If you have a medical concern, speak with an appropriate healthcare professional.

Remove loose dirt with a soft, dry cloth or brush. For deeper cleaning, use a product appropriate for the specific leather finish.

Avoid soaking the shoes in water.

We do not recommend machine washing leather or leather-trimmed footwear.

Let them dry naturally at room temperature. Avoid direct heaters, radiators, or high heat, which may damage leather and adhesives.

Keep the conductive contact reasonably clean and free from heavy dirt or coatings.

Natural surface oxidation of copper can occur over time.